REFUND AND RETURN POLICY

Thank you for shopping with us! We strive to ensure you’re completely satisfied with your purchase. If you are not fully satisfied, our return and refund policy is designed to provide you with a hassle-free experience.

Eligibility for Returns:

Products must be returned within 7 days of receipt.
Items should be unused, in their original packaging, and in the same condition as when received.
Proof of purchase is required for all returns.
How to Initiate a Return:

Contact our customer service team at CustomerService@NatureStarOrganics.com to request a return authorization.
Provide your order number and reason for return.
Our team will provide you with detailed instructions on how to return your item.
Refunds:

Once your return is received and inspected, a refund will be processed to your original payment method within 7-10 business days.
Shipping costs are non-refundable, and the customer is responsible for return shipping fees.
Exchanges:

We do not offer direct exchanges. Please return the item and place a new order for the desired product.
Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at CustomerService@NatureStarOrganics.com. We will arrange for a replacement or full refund as per your preference.
Non-Returnable Items:

Certain items, including perishable goods and personalized products, are non-returnable. Please check the product description for specific return information.

Contact Us:

For any questions or concerns regarding returns or refunds, please reach out to our customer service team at CustomerService@NatureStarOrganics.com
Your satisfaction is our priority. Thank you for shopping with us!